Terms and Conditions:

• must produce valid/legal learners permit or valid/legal overseas licence upon instructors request otherwise your allocated instructor has the right to refuse the lesson/test in which case the session shall be forfeited
• safe footwear to be worn while driving. open footwear, (barefoot) including high heels is deemed unsafe for training and driving test purposes. your allocated instructor has the right to refuse the lesson/test in which case the session shall be forfeited
• driving lessons and the Vicroads practical driving test are subject to instructor availability
• It is essential you check with your instructor for his/her availability prior to booking the driving test with Vicroads or you will need to change your test date with Vicroads at your own cost
• be contactable prior to a driving lesson so the instructor can sms or call you upon arrival at the meeting point
• if client is not present or contactable for the commencement of a driving lesson, driving instructors shall wait a maximum of 15 minutes after which the lesson is forfeited
• on test day when meeting at nominated Vicroads location arrive at least 10 minutes prior to test or lesson
• when meeting at nominated Vicroads location have mobile phone turned on and be reachable so your allocated instructor can find you. (phone MUST be switched off during the driving test)
• by offering your test details you have already booked the practical driving test appointment with Vicroads as we do not book on your behalf. If in error you have not booked a Vicroads practical driving test appointment or mistakenly offered us incorrect details, including incorrect date or time the session with your instructor ends. In this case we do not offer any refunds or discounts on further bookings.
• on Vicroads practical drive test day have all relevant documentation (including Vicroads appointment receipt, valid Hazard Perception Test (HPT) documents, eye wear and log book) relating to your personal circumstances and meet the Vicroads criteria and as specified by the Vicroads testing officer/management on the day (call Vicroads 131171 or go to official website). If the Vicroads officer/management does not accept your documents (including insufficient documents) or you do not meet their criteria and the test is rejected we do not offer any refunds or discounts on further bookings
  • on Vicroads practical drive test day have corrective eye wear (if applicable)
  • on Vicroads practical drive test day have log book meet the expectation of the Vicroads testing officer (if applicable)
  • Overseas Drivers - present valid overseas licence and supporting documents required by Vicroads
• If the Vicroads officer/management does not accept your documents or you do not meet their criteria and the test is rejected the session with your instructor ends. The practical drive test portion of the booking cannot be exchanged for a driving lesson
• 24 hour notice of (cancellation/postponement or change of pickup location) of lesson to your driving instructor via email, SMS or phone call or our office email sales@alexdrivingschool.com.au is required to better service all customers or lesson shall be forfeited
• 48 hour notice of cancellation/postponement of Vicroads practical drive test to your driving instructor via email, SMS or phone call or our office email sales@alexdrivingschool.com.au is required to better service all customers or the test and any lessons prior to the test shall be forfeited
• 48 hour notice of (cancellation/postponement or change of pickup location) of driving lesson exceeding 90 minutes to your driving instructor via email, SMS or phone call or our office email sales@alexdrivingschool.com.au is required to better service all customers or lesson shall be forfeited
• the same lesson of a package may be postponed/cancelled a maximum of 2 times otherwise lesson shall be forfeited (24 hour notice required)
• cancelation or refund of a prepaid package before or during the package will incur a $50 admin fee and concluded lessons shall be charged at their single unit value ($75 per hour - $110 per 90 minutes)
• in the case of a refund we require bank details from the client and refund the balance to client's bank account (this is the only method of refund payment)
• for security purposes refund requests must be made from original email used to make the booking. we do not process refund requests via phone call
• a request to switch from automatic transmission to manual transmission and vice versa within a package is considered a cancelation of package. We reserve the right to refuse this request due to instructor availability
• packages once commenced cannot be changed to a different location from the location initially offered, as all instructors have designated areas
• packages are non-transferable between clients
• packages are non-transferable between instructors
• packages once commenced cannot be changed to a different package. you may however book additional lessons or another package in between the original package
• all pre-paid packages are valid for 3 months from date of purchase and must be completed in full within the 3 month period. After the 3 month period all forms of packages will be deemed expired
• Under special circumstances a request to extend a package may be granted. The request MUST be made prior to the package expiry via email to sales@alexdrivingschool.com.au
• all communication between client, driving school and instructor is best done via email and CC to sales@alexdrivingschool.com.au for our records as we do not record phone calls
• Alex Driving School eBook Tips To Pass Your Drive Test is non refundable